internal steps for client onboarding.
We've got a pretty good handle on the process we walk through with new clients to understand their current situation, and draft action items to make incremental improvements.
It's equally important that we have an internal client onboarding process to ensure we keep quality records and deliver the promises we make with our clients.
At the beginning of any relationship, we must already have a good CRM contact record (check out the CRM document in the Technology tab).
Before any investment advice is dispensed, we must first deliver our firm disclosures and have a client agreement in place.
Once you and your prospect agree to work with each other, awesome! Let the journey begin.
1. Let your client(s) know they will be receiving a Welcome Email with our Privacy Policy and Firm ADV brochures.
2. Let your client(s) know they will be receiving the Investment Advisory Agreement via email for electronic signature.
3. The Advisor must then complete the Brochure Delivery form.
4. After the brochure delivery is done, we are clear to send an Advisory Agreement.
then
5. As soon as the Advisory Agreement signatures are in and a copy is in your Box client folder: Congratulations! You officially have a new client under your care.
6. Within the CRM, tag the contact from "Prospect" to "Active Client" as outlined in the CRM process.
7. Onward!