data gathering phase.

Before we officially get started working with a new client, there are a few internal steps we need to take to make sure we provide our prospective clients proper disclosures and our advisory agreement to look over and sign.

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Hi, welcome back!

Ok, so we’re careful not to prescribe before we can diagnose, and we can't diagnose without first taking vitals.

Gathering sufficient data is a big part of the process and we often go about it in phases whereby each round of data collection might lead to some additional follow up clarification to uncover more.

If the client agrees to move through the data gathering phase, there are two worksheets we'll ask them to complete.

facts: New Family Intake Form

feels: Personal Questionnaire

Both of these are needed so that we can deliver on the Art and Science of financial planning.

Once the forms are complete and submitted, you will receive PDF outlines that you can use to go deeper into the CRM profile, then start building out an Investment Policy.

It’s a great practice to get the most recent PDF copies of their investment account statements. These statements will help us better understand their current positions. The best way to get copies of statements is within Box. From within the receiving folder, you can create a secure File Request Link, then email that link to your client. Let’s uncover more around insurance coverages, employer benefits, tax documents, cash savings, and estate planning documents.

Let the client know you received the forms, schedule a time within the week or so to review the data and discuss some goals and action plans.

We can then do a TEAM HUDDLE to review data, come up with additional clarifying questions and draft an agenda for the next review meeting.

At this point we should have a client meeting scheduled to review the data and discuss goals and objectives.

A day before the meeting, send confirmation email to confirm agenda:

During the data review meeting, collect additional data points, clearly identify short term cash needs, 3 to 5 year cash needs, long term goals, discuss emotional tolerance for market volatility. We may ask the client to complete a risk profile questionnaire.

Before leaving, pencil in a date for a meeting to review analysis and action plan, at least two weeks out.

After meeting, update detailed notes in CRM

Email client to confirm next steps.

Now at this point, we know exactly where we are, where the client wants to go, and we have a date scheduled to take the next steps…