service requirements.

At a Bare Minimum:

First of all, we super highly recommend against doing the minimum.

However, every client is different. You'll inevitably work with a few that just want you to "take care of things," and these families may not necessarily be totally engaged in the process. They completely trust you, but they don't want to think about money.

These clients are delegators, and that’s ok.

We can't force them to meet with us regularly, but we can still provide them tremendous value.

Here's the thing - in order to be valuable to those clients, there is still a minimum level of engagement we need from them. If they can't at least give us that, it might be best to refer them to another professional, or perhaps they are better off being self-directed through a discount brokerage. That’s ok too.


In order to serve a family on an ongoing basis, we must at least ensure the following:

• We have gone through the full data gathering phase and collected the full financial picture to the best of our abilities.

• We have ensured the client has an appropriately funded liquid cash reserve before investing for the longer term.

• We understand and document their financial objectives and we understand and document their emotional tolerance toward market volatility. This is the only way to appropriately recommend the right portfolio.

At least once a year we must verify and document within the CRM that the above three items are still accurate, and the investment strategy is still sound.